Remember when you said you wanted to make a difference? Here is your chance.

Make a difference every single day!

At Cedars-Sinai, we’re motivated by a collective spirit of innovation and the challenge to continuously improve. Above all, we share a real passion for helping others. Day after day, from department to department!  Our people give their all to build a community unlike any other. This is just one of the many reasons U.S. News & World Report has named us one of America’s Best Hospitals and now we invite you to join us. From working with a team of dedicated professionals to using state-of-the-art facilities, you’ll have everything you need to do something incredible for yourself, and for others! Life at Cedars-Sinai: https://bit.ly/3S2eSNX

Primary Duties and Responsibilities:

• Serves as the point of contact and liaison for the patients and their care teams by assisting patients in accessing services within the organization, community, and hospital-based programs; facilitating communication with referring physicians, referring patients to appropriate resources, and providing follow-up. 
• Responsible for identifying concerns throughout treatment and facilitates timely the communication and collaboration between care teams, patients, and their families for problem resolution and to keep patients engaged in their care. 
• Analyzes logistics and make recommendations for barriers that would prevent a patient from arriving to their appointment or receiving services such as scheduling complications, transportation, cleaning and maintenance of equipment/supplies.
• Responsible for obtaining all required documentation needed by Physician(s) for clinic appointments. Proactively and independently track all new and follow up patients. Takes lead on facilitating relevant insurance concerns or issues by connecting patients with appropriate resources and team members. 
• Responsible for facilitating resolution to the complex and difficult non-clinical and/or administrative issues and concerns within the clinic.  Makes recommendations for improvement. Performs unit office procedures including all administrative duties as needed, such as scanning, filing, faxing, phones, and/or courier duties.
• Monitors that all appointments have been scheduled including all ancillary procedures and interdepartmental services; coordinates new patient referrals and consultations with the physicians. 
• Proactively collaborates with members of the care team in coordinating and implementing plans for patient care and records patient history for medical staff review.
• Supports clinic projects/program, organizational work, and/or councils or committees that will assist with improvement of patients’ healthcare outcomes. May be responsible for program data maintenance and tracking. 
• Assists with the development and implementation clinical quality assurance protocols and programs.
• Monitors and maintains timely patient flow and room availability. Assists patients with the completion of forms, as needed.
• May transport stable, non-acute patients for testing or treatment.
• Responsible for obtaining authorizations for services such as, procedures, clinic visits, imaging, infusions, and others.

Educational Requirements:

• High School Diploma/GED required.

Licenses/Certifications:

• Basic Life Support (BLS) certification issued by American Red Cross or American Heart Association required.

Experience:

• Minimum of three (3) years support experience at a medical office, ambulatory care facility or medical group practice required.
• Minimum of three (3) years experience providing a high level of customer service in a fast-paced environment, including handling confidential data with discretion required.
• Expertise in insurance contracts and payor requirements preferred.