Job Description
The Community Health Worker supports patients and their social and health needs by helping them navigate and access community resources, social services, and medical systems. Serves as a liaison between Cedars-Sinai and the community to facilitate access to services through assessment, care coordination, and other case management activities. The Community Health Worker is community based but will often partner cross-functionally with external health and social agencies and internal Cedars-Sinai team members, including but not limited to, medical providers, social workers, and case managers to provide intensive personal support to patients to ensure that all health needs are met:
- Engages, develops rapport, establishes a trusting relationship and has continuous candid communication with patients/participants and patient/participant support systems.
- Assesses social determinants of health needs in patients/participants and documents appropriately. Determines health concerns/gaps. Develops a plan to address moderate social and health disparities.
- Assists patients/participants with problem-solving barriers to health stabilization by identifying, locating, connecting to and navigating needed community and medical system services including visiting patients at their homes, accompanying patients to appointments and assisting patients with completing forms to access needed services.
- Conducts proactive follow up with patients/participants and families to reduce barriers in accessing resources.
- Works collaboratively and professionally with other areas and health care team including medical providers, social workers, case managers, and other patient navigators.
- Establishes professional relationships with, and partners with community partners, community resources, health plans and providers by participating in local community engagement activities with local agencies (e.g., community-based organizations, social service agencies, faith-based organizations, community centers, government agencies) to encourage support for continued involvement and cooperation in community health projects.
- Identifies gaps in community resources and supports the implementation of new solutions or services to close identified gaps. Provides outreach and engagement at community health and resource fairs and events to promote the department programs, services, and provide resource navigation to community members.
- Works independently to fulfill common requests. Works with internal team to solve more complex issues.
- Provides overall programmatic support, data collection and analysis, program evaluation, and other administrative duties as assigned.
- Collaborates to problem solve and make decisions to achieve desired outcomes.
- Establishes effective working relationships with cross-functional teams.
- Represents the company with external constituents.
- Ensures practices and procedures are inclusive of interpersonal and cultural diversity. Cultivates and maintains strong customer relationships and rapport.
Qualifications
Requirements:
- A minimum of 1 years of experience in community-level health education or a related field required.
- A minimum of 2 years’ experience working with patients with high social needs including older adults, low SES, patients experiencing homelessness, mental illness, and substance use disorders, and other unrepresented groups is highly preferred.
- High School Diploma or GED required.
- Heart Saver CPR Certification is required for mobile clinics/COACH Program within 60 days of hire. CHW Certification preferred upon hire.
- Ability to speak and write in a language other than English (e.g., Spanish, Russian, Farsi, Korean, American Sign Language, etc.) is strongly preferred.
Skills Sought:
Demonstrates time management and priority setting skills.
Ability to convey or accept written and verbal information to/from various audiences in different formats.
Ability to foster participation and collaboration among individuals and groups.
Ability to provide and/or support a level of work excellence and accuracy. You should recognize and address flaws or errors that others may overlook.
Ability to use software applications and operate technological devices (e.g., computer, laptop, tablet, smartphone, etc.)
Req ID : 877
Working Title : Community Health Worker - COACH Mobile Clinic
Department : COACH Mobile Health
Business Entity : Cedars-Sinai Medical Center
Job Category : Community Engagement
Job Specialty : Community Engagement
Overtime Status : NONEXEMPT
Primary Shift : Day
Shift Duration : 8 hour
Base Pay : $22.07 - $33.11
Our compensation philosophy
We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range shown above takes into account the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role. Pay Transparency Non Discrimination Provision (PDF) (opens in new window)
Diversity and Inclusion at Cedars-Sinai
We are caretakers and innovators committed to the pursuit of equitable healthcare. But health equity is not possible without representation. Our commitment to diversity goes beyond demographics or checking boxes. Our people must reflect the diverse identities, experiences and geographies of the communities and patients we serve – because that’s what our patients, colleagues and communities deserve. Quality Care and Research—For All, By All (opens in new window).
Cedars-Sinai is an Equal Employment Opportunity employer.
Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at Applicant_Accommodation@cshs.org and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Cedars-Sinai will consider for employment qualified applicants with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring.
At Cedars-Sinai, we are dedicated to the safety, health and wellbeing of our patients and employees. This includes protecting our patients from communicable diseases, such as influenza (flu) and COVID-19. For this reason, we require that all new employees receive a flu vaccine based on the seasonal availability of flu vaccine (typically during September through April each year) as a condition of employment, and annually thereafter as a condition of continued employment, subject to medical exemption or religious accommodation. For the same reason, you may also be required to receive other vaccines such as COVID-19 as a condition of employment. Cedars-Sinai reserves the right to make modifications to its required list of vaccines as required by law and/or policy. Cedars-Sinai’s AA Policy Statement (PDF) (opens in new window)
