The Supervisor of Clinical Operations RN supports the physician and clinical staff in the delivery of health care by performing operational oversight responsibilities, human resource responsibilities, as well as patient care assessments, and a variety of medically related tasks. The Supervisor is a registered nurse who works in an administrative role in an ambulatory care setting and performs both administrative duties and clinical services as needed or requested.

• Coordinates all administrative (back office) clinical functions of the medical practice. Ensures a proficient back office workforce and assesses clinical staff for proficiency. Coordinates and maintains the needed staff certifications and licensing requirements.
• Assists in the development, review, and revision of standard operating policies and procedures in collaboration with senior management.
• Oversees and as needed, performs administrative functions which can include answering and triaging telephone calls for patient care matters, functioning as a liaison between physicians, the patients and the staff.
• Coordinates or serves as a liaison for administrative support activities including facilities management, pharmacy, utilization management, quality management, risk management, human resources, payroll, clinical services, and systems support.
• Controls wage and non-wage expenses, including pharmacy and medical supplies, in accordance with budgetary guidelines.
• Works in a collaborative role with the management team, staff, and physicians in the clinical practices, as well as related departments throughout the organization.
• Function as a key point person in research, setup, and implementation of new procedures, projects, initiatives, workflows, equipment.
• Prepare charts as needed and verifies that all pertinent items are available to the provider before patient care commences.
• Sets up exam room/procedure rooms appropriately based on visit needs. Assist providers in examination/procedure rooms as needed.
• May fulfill back-office staff functions including managing patient flow, charting, room prep, vitals, updating and maintaining medical records and handling designated clinical care telephone interactions.
• As advised by the provider may perform designated diagnostic tests, draw, prepare designated lab work and/or specimens. Administer immunization, injections, oral, or IV medications. Convey lab results to patients. Assist in follow-up scheduling needs. Answer patient calls and communication significant clinical findings to the provider.
• Serves as an advocate for the patient and uses appropriate resources.

Education:

Bachelor's degree in Nursing required.

License/Certification:

• California RN state license required.
• Basic Life Support (BLS) from American Heart Association or American Red Cross required.

Experience:

Three (3) years of experience in an outpatient medical setting required.