Job Description
Job Summary
Under the direction of Patient Advocacy leadership in the Office of Patient Experience, the Patient Advocacy
Coordinator is responsible for assisting in and carrying out the daily activities of the Section, with special
emphasis on the organization's complaint and feedback process. Acting as a liaison between Administration and
the complainant, or Health Plans, the Patient Advocacy Coordinator works closely with relevant stakeholders
from across the organization in the coordination and management of patient complaints and grievances by
ensuring documentation, investigation, resolution and follow-up in accordance with organizational policy,
accreditation, regulatory and licensing requirements. Responsibilities include coordinating the daily activities of
the department as they relate to complaints and grievances lodged by health plans, admitted, or discharged
patients, including providing on-site rounds with patients and families, and handling high profile and/or complex
situations by serving as an intermediate link between the complainant and management. Key responsibilities of
this position include staff training and mentoring; assists with outreach, and education regarding grievance
processes with key stakeholders; data maintenance and production/analysis of data reports related to the
patient complaint and grievance process.
Qualifications
Education
Minimum of HS Diploma or GED is required
Bachelor's Degree Preferred
Experience
2 years Customer service related position with experience in handling customer complaints Required
1 year Experience in a healthcare setting with general knowledge of hospital systems and functions Preferred
Req ID : 1798
Working Title : Patient Advocacy Coordinator - Hybrid
Department : Patient Advocacy
Business Entity : Cedars-Sinai Medical Center
Job Category : Patient Services
Job Specialty : Patient Relations
Overtime Status : NONEXEMPT
Primary Shift : Day
Shift Duration : 8 hour
Base Pay : $31.98 - $49.57
Our compensation philosophy
We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range shown above takes into account the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role. Pay Transparency Non Discrimination Provision (PDF) (opens in new window)
Diversity and Inclusion at Cedars-Sinai
We are caretakers and innovators committed to the pursuit of equitable healthcare. But health equity is not possible without representation. Our commitment to diversity goes beyond demographics or checking boxes. Our people must reflect the diverse identities, experiences and geographies of the communities and patients we serve – because that’s what our patients, colleagues and communities deserve. Quality Care and Research—For All, By All (opens in new window).
Cedars-Sinai is an Equal Employment Opportunity employer.
Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at Applicant_Accommodation@cshs.org and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Cedars-Sinai will consider for employment qualified applicants with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring.
At Cedars-Sinai, we are dedicated to the safety, health and wellbeing of our patients and employees. This includes protecting our patients from communicable diseases, such as influenza (flu) and COVID-19. For this reason, we require that all new employees receive a flu vaccine based on the seasonal availability of flu vaccine (typically during September through April each year) as a condition of employment, and annually thereafter as a condition of continued employment, subject to medical exemption or religious accommodation. For the same reason, you may also be required to receive other vaccines such as COVID-19 as a condition of employment. Cedars-Sinai reserves the right to make modifications to its required list of vaccines as required by law and/or policy. Cedars-Sinai’s AA Policy Statement (PDF) (opens in new window)
