Job Description
What Will You Be Doing in This Job?
The Command Center Operator is responsible for the Security Department Command Center operations. This includes, but is
not limited to, answering incoming telephone calls, dispatching calls, documenting service calls, monitoring alarm systems,
monitoring CCTV cameras, maintenance of CCTV recording devices and dispatching medical center wide emergency
broadcasts.
Primary Duties and Responsibilities
• Answers telephones, gathers information and dispatches officers in a polite, professional manner.
• Monitors digital alarms, such as fire alarm, Infant alarm, panic alarm and access control systems; analyzes activations, and
dispatches appropriate personnel.
• Responsible for utilizing the overhead paging system to announce medical codes and pages medical staff and physicians
within the medical center. Receives emergency medical calls and dispatches medical staff to emergency code situations.
• Operates CCTV systems and troubleshoot technical problems.
• Maintains recording devices and review contents for suspects to assist in investigations.
•Monitors the security radio communications equipment for officers in the field and alerting the appropriate personnel in
the event of emergencies, unusual circumstances, and/or officer needs assistance calls. In emergency situations,
responsible for notifying key management personnel, senior staff and appropriate law enforcement agencies.
• Maintains daily dispatch logs, recording all calls to the Security department via the Command Center. Maintains daily log
on contractors working in the medical center which may set off fire alarm systems.
• Monitors activity on the loading dock after normal business hours, allowing access to approved vendors.
• Alerts the shift Watch Commander of any unusual or suspicious activity. Passes on all pertinent information to relieving
staff.
• Maintains a clean and safe environment in the Command Center; alerts the Watch Commander of any unsafe condition.
Department-Specific Responsibilites
Additional primary duties and responsibilities that are only performed in the specific department(s) below:
Department Duties and Responsibilities
Teamwork/Customer Relation Responsibilities
Responds timely, effectively and appropriately to deliverables
Ensures practices and procedures are inclusive of interpersonal and cultural diversity
Team Lead/Supervisory/Management Responsibilities
These statements describe the primary duties and responsibilities of the job and are not intended to
be an exhaustive list of all tasks. Other work duties may be assigned at any time with or without
notice.
Qualifications
Education
High School Diploma/GED
Work Experience
No experience required
License/Certification
- Valid CA Driver's License
- Valid CA Security Guard Card
Req ID : 1408
Working Title : Security Command Center Operator
Department : Security
Business Entity : Cedars-Sinai Medical Center
Job Category : Facilities
Job Specialty : Security
Overtime Status : NONEXEMPT
Primary Shift : Night
Shift Duration : 8 hour
Base Pay : $22.07 - $33.11
Our compensation philosophy
We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range shown above takes into account the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role. Pay Transparency Non Discrimination Provision (PDF) (opens in new window)
Diversity and Inclusion at Cedars-Sinai
We are caretakers and innovators committed to the pursuit of equitable healthcare. But health equity is not possible without representation. Our commitment to diversity goes beyond demographics or checking boxes. Our people must reflect the diverse identities, experiences and geographies of the communities and patients we serve – because that’s what our patients, colleagues and communities deserve. Quality Care and Research—For All, By All (opens in new window).
Cedars-Sinai is an Equal Employment Opportunity employer.
Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at Applicant_Accommodation@cshs.org and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Cedars-Sinai will consider for employment qualified applicants with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring.
At Cedars-Sinai, we are dedicated to the safety, health and wellbeing of our patients and employees. This includes protecting our patients from communicable diseases, such as influenza (flu) and COVID-19. For this reason, we require that all new employees receive a flu vaccine based on the seasonal availability of flu vaccine (typically during September through April each year) as a condition of employment, and annually thereafter as a condition of continued employment, subject to medical exemption or religious accommodation. For the same reason, you may also be required to receive other vaccines such as COVID-19 as a condition of employment. Cedars-Sinai reserves the right to make modifications to its required list of vaccines as required by law and/or policy. Cedars-Sinai’s AA Policy Statement (PDF) (opens in new window)
