Job Summary:
The Vice President, Payor Revenue Management and Patient Services reports to the Vice President, Finance & Chief Revenue Cycle Officer (CRO) of Cedars Sinai Revenue Cycle (CSRC) and is responsible for the direction and oversight of the following units within the CSRC: Professional and Hospital billing and collections, Self-Pay, Access, Registration, Financial Clearance, and Customer Service. The VP coordinates with the CRO, other CSRC leaders, staff and stakeholders throughout Cedars-Sinai to ensure that all operational revenue management functions are aligned and optimized to meet or exceed patient requirements, maximize cash collections, and minimize cost to collect. In addition, the VP plays a key role in setting and advancing the strategic vision and culture of the CSRC. Role models an appreciation for diversity, equity, and inclusion.
Duties and Responsibilities
- In collaboration with the Chief Revenue Officer, develop strategies, objectives, goals and policies and procedures for the Payor Revenue Management and Patient Services functions. Implements necessary measures to achieve stated objectives and goals, following through to ensure that objectives are met or exceeded.
- Direct oversight of teams providing services related to billing, collections, customer service, access, registration, financial clearance, and customer service.
- Responsible for ensuring the optimal technology and operational infrastructure are in place to support the expansion of the organization’s clinical access strategy and revenue cycle initiatives.
- Provide oversight and management of outsourcing vendor relationships.
- Operate and build strong working relationships with key internal and external stakeholders, including leaders within the administrative, clinical and payer environments.
- Oversee a patient-focused call center from patients requiring assistance with scheduling and revenue cycle concerns.
- Proactively work with commercial payers to minimize denials and reduce Days in Outstanding Accounts Receivable.
- Manages the overall operational, budgetary and financial responsibilities of the departments; seeks ways to control costs without compromising the quality of services delivered.
- Leads teams in meeting high quality performance standards and in achieving KPIs in all areas of responsibility by creating an environment of continuous process improvement and accountability.
- Develops standard and reliable processes for assessing capacity needs. For areas with constrained capacity, works with clinical and administrative leadership to identify and implement specific strategies for enhanced access and opportunities to maximize the revenue cycle.
- Support a diverse and inclusive CSRC culture in which all employees have a shared vision/purpose and sense of belonging.
Education:
Bachelor's Degree: Business, healthcare administration or related field (Required Minimum)
Experience:
10 years - Progressive healthcare revenue cycle operations and management in a large complex health system, hospital and/or medical group (Required Minimum)
5 years - Leading middle/upper-level management teams (Required Minimum)
Working Title: VP, Payer Rev Mgmt and Patient Svcs
Department: SVP Finance
Business Entity: Cedars-Sinai Medical Center
Job Category: Executive Management
Job Specialty: Executive Management
Position Type: Full-time
Shift Length: 8 hour shift
Shift Type: Day
Base Pay:$275,000.00 - $350,000.00
Our compensation philosophy
We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range shown above takes into account the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role. Pay Transparency Non Discrimination Provision
Diversity and Inclusion at Cedars-Sinai
We are caretakers and innovators committed to the pursuit of equitable healthcare. But health equity is not possible without representation. Our commitment to diversity goes beyond demographics or checking boxes. Our people must reflect the diverse identities, experiences and geographies of the communities and patients we serve – because that’s what our patients, colleagues and communities deserve. Quality Care and Research—For All, By All.
Cedars-Sinai is an Equal Employment Opportunity employer.
Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at Applicant_Accommodation@cshs.org and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Cedars-Sinai will consider for employment qualified applicants with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring.
At Cedars-Sinai, we are dedicated to the safety, health and wellbeing of our patients and employees. This includes protecting our patients from communicable diseases, such as influenza (flu) and COVID-19. For this reason, we require that all new employees receive a flu vaccine based on the seasonal availability of flu vaccine (typically during September through April each year) as a condition of employment, and annually thereafter as a condition of continued employment, subject to medical exemption or religious accommodation. For the same reason, you may also be required to receive other vaccines such as COVID-19 as a condition of employment. Cedars-Sinai reserves the right to make modifications to its required list of vaccines as required by law and/or policy. Cedars-Sinai’s AA Policy Statement
