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Financial Care Specialist I

Requisition # 20000933 Apply Now

Align yourself with an organization that has a reputation for excellence! Cedars Sinai received the National Research Corporation’s Consumer Choice Award 19 years in a row for providing the highest-quality medical care in Los Angeles. We also received the Advisory Board Company’s 2017 Workplace of the Year, 3 years in a row. This annual award recognizes hospitals and health systems nationwide that have outstanding levels of employee engagement Join us, and discover why U.S. News & World Report has named us one of America’s Best Hospitals!

What will you be doing in this role?

Align yourself with an organization that has a reputation for excellence! Cedars Sinai received the National Research Corporation’s Consumer Choice Award 19 years in a row for providing the highest-quality medical care in Los Angeles. We also received the Advisory Board Company’s 2017 Workplace of the Year, 3 years in a row. This annual award recognizes hospitals and health systems nationwide that have outstanding levels of employee engagement Join us, and discover why U.S. News & World Report has named us one of America’s Best Hospitals!

What will you be doing in this role?

Under general supervision and following established practices, policies, and guidelines, provides patient relations support to Patient Financial Services, performing duties which include identifying, analyzing, resolving and responding to customer inquiries, concerns and issues, and following up on accounts to ensure payment and resolution.

  • Positions at this level require advanced knowledge in specialized functions and a full understanding of the revenue cycle.
  • Incumbents must work independently and have strong customer service skills and are able to work well with patients, deescalate issues quickly, able to talk, think and access the system to achieve maximum customer satisfaction.
  • This role requires strong analytic and problem solving skills and the ability to understand, interpret and explain payor contracts and CSMC billing and collections policy and practices.
  • This individual may be cross-trained in other revenue cycle functions and provide back-up coverage. 

Education:

  • High school graduate or GED required.

Experience we're looking for:

  • Hospital billing and/or collection experience with customer service and call center experience preferred.
  • Associate Degree or College Diploma preferred
  • Working Title: Financial Care Specialist I
  • Department: Patients Account Cust Ser
  • Business Entity: Corporate Services
  • City: Los Angeles
  • Job Category: Patient Financial Services
  • Job Specialty: Patient Billing
  • Position Type: Full-time
  • Shift Length: 8 hour shift
  • Shift Type: Full-time
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Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at Applicant_Accommodation@cshs.org and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Cedars-Sinai will consider for employment qualified applicants with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring.

At Cedars-Sinai, we are dedicated to the safety, health and wellbeing of our patients and employees. This includes protecting our patients from communicable diseases, such as influenza (flu). For this reason, we require that all new employees receive a flu vaccine based on the seasonal availability of flu vaccine (typically during September through March each year) as a condition of employment, and annually thereafter as a condition of continued employment.

About Our Location

Los Angeles, California

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