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Patient Service Representative III - Tower Hematology Oncology

Requisition # 18001308 Apply Now

Summary of Essential Duties:

  • Greet patients.
  • Prepare charts.
  • Manage patient flow.
  • Maintain waiting rooms.
  • Schedule first available appointments.
  • Take voice mail messages off phones and direct appropriately.
  • Answer and triage calls, directing to appropriate individuals or departments.
  • Handle all telephone interactions.
  • Perform check-in and check-out functions.
  • Process and track referrals.
  • Handle patient/MD correspondence.
  • Manage all MD requests.
  • Schedule patients with ancillary and specialty providers.
  • Train all PSR-I and PSR-II.
  • Respond to patient questions and complaints.
  • Monitor work flow/review morning and afternoon tasks.
  • Assist in work assignments.
  • Report performance issues to supervisors.
  • Recommend areas for improvement.
  • Interface/liaison with other departments.
  • Assist in meeting/auditing.

Educational Requirements:
High school diploma or GED.


Licenses/Certifications: N/A


A minimum of 3 years of experience in an outpatient medical practice preferred.

Proven track record with customer service and practice operations.

Ability to teach others about medical terminology and insurance concepts.

Working knowledge of master schedules and templates.

Intermediate computer experience.

Experience with heavy phone volume.

Ability to problem solve/prioritize.

Advanced knowledge of medical terminology and insurance concepts (ability to problem solve and assist patients).

Physical Demands:

Able to lift < or = 10lbs

  • Working Title: Patient Service Representative III - Tower Hematology Oncology
  • Business Entity: Medical Network Foundation
  • City: Beverly Hills
  • Job Category: Nursing
  • Job Specialty: Nursing
  • Position Type: Full-time
  • Shift Length: 8 hour shift
  • Shift Type: Full-time
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Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Cedars-Sinai will consider for employment qualified applicants with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring.

At Cedars-Sinai, we are dedicated to the safety, health and wellbeing of our patients and employees. This includes protecting our patients from communicable diseases, such as influenza (flu). For this reason, we require that all new employees receive a flu vaccine based on the seasonal availability of flu vaccine (typically during September through March each year) as a condition of employment, and annually thereafter as a condition of continued employment.

About Our Location

Beverly Hills, California

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